GENERAL:

1. By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. The shipping costs, which are the shipping fees, will be paid by the buyers.

4. Each purchased product is delivered to the person or organization at the address indicated by the buyer, if it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5. The purchased product must be delivered completely and by the qualifications specified in the order, and if any, with documents such as a warranty certificate and user manual.

6. If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days from the date of becoming aware. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. If it is determined that the credit card used by the buyer for payment was used unlawfully by unauthorized persons after the product has been delivered. If the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days at the expense of the Seller.

 THE PRODUCT MAY NOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

9. If unforeseeable reasons occur and the product cannot be delivered on time, the buyer will be informed of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the impediment is eliminated. If the buyer cancels the order; if payment was made in cash, the fee will be refunded in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer will inspect the goods/services subject to the contract before receiving them; and will not accept the delivery of the goods/services that are dented, broken, with torn packaging, etc. from the cargo company. The delivered goods/services will be considered undamaged and intact. After delivery, the buyer must carefully protect the goods/services. If the right of withdrawal will be used, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The buyer can use the right to withdraw from the contract by rejecting the goods without any legal or penal liability and without giving any reason, within 14 (fourteen) days from the date the purchased product is delivered to the buyer or the person/organization at the indicated address, by notifying the Seller through the contact information below.

SELLER'S CONTACT INFORMATION FOR WITHDRAWAL RIGHT NOTIFICATION:

COMPANY

NAME: Kampa Havalandırma ve Sulama Sistemleri San. ve Tic. Ltd. Şti.

ADDRESS: Üçevler Mah. 66. sk. No: 1 Nilüfer / Bursa

EMAIL: dijital@kampacompany.com

TEL: 0224 441 01 33

FAX: 0224 271 98 07

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the purchased product is a service, this 14-day period starts from the date of the contract. The right of withdrawal cannot be used in service contracts where the service has started with the consumer's approval before the withdrawal period ends.

14. The expenses arising from the use of the right of withdrawal are borne by the Seller.

15. For the right of withdrawal to be used, written notification must be made to the Seller by registered mail, fax, or email within the 14 (fourteen) day period and the product must not have been used by the "Products for which the Right of Withdrawal cannot be used" provisions of this contract.

USE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the third party or the buyer (If the invoice of the product to be returned is issued to a corporation, it must be sent with the return invoice issued by the institution. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued).

17. The return form, the product(s) to be returned, their box, packaging, and standard accessories, if any, must be delivered completely and without damage.

RETURN CONDITIONS:

18. The Seller is obliged to return the total price and the documents that put the Buyer in debt to the Buyer within 10 days at the latest from the receipt of the withdrawal notification and to take back the goods within 20 days.

19. If there is a decrease in the value of the goods due to the Buyer's fault or if the return becomes impossible, the Buyer is obliged to compensate the Seller's damages at the rate of the Buyer's fault. However, the buyer is not responsible for changes and deteriorations caused by the proper use of the goods or products within the right of withdrawal period.

20. If the amount of the campaign limit set by the Seller is reduced due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL MAY NOT BE USED:

21. Products that are prepared in line with the Buyer's request or personal needs and are not suitable for return, underwear bottoms, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of deteriorating rapidly or that may expire, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the Buyer after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines other than those provided under the subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging is opened by the Buyer, cannot be returned as per the Regulation. Also, it is not possible to use the right of withdrawal for services that are started with the consumer's approval before the right of withdrawal period ends.

22. For cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, intact, and unused.

DEFAULT AND LEGAL CONSEQUENCES

23. The Buyer agrees, declares, and undertakes that if the payment transactions are made with a credit card and the Buyer defaults, the cardholder bank may charge interest under the credit card agreement between the Buyer and the bank, and the Buyer will be liable to the bank. In this case, the relevant bank may take legal action; and the Buyer may have to bear the expenses and attorney fees. In any case, if the Buyer defaults on the payment of the debt, the Buyer agrees to pay the Seller's damages and losses due to the delayed performance of the debt.

PAYMENT AND DELIVERY

24. Through our website, you can benefit from single payment or online installment opportunities with your credit cards. At the end of your online payments, the amount will be charged to your credit card.